This role forms part of the Front Office team at Camps Bay Village, within the Village n Life hospitality group.
The Role
As Front Office Supervisor you’ll oversee the daily operations of the Front Office department, ensuring smooth guest arrivals, departures and overall guest satisfaction. You’ll support operational efficiency across reservations, housekeeping, maintenance and night audit while leading the front office team to maintain exceptional service standards throughout the property.
Key Responsibilities
Supervise daily Front Office operations ensuring company standards are maintained
Manage guest check-ins, departures and room allocations efficiently
Handle guest queries and complaints professionally and timeously
Ensure accurate billing, payments and daily credit checks
Coordinate closely with Housekeeping and Maintenance to ensure rooms are guest-ready
Conduct room checks and monitor public areas to maintain presentation standards
Oversee shift handovers ensuring communication is detailed and accurate
Monitor and maintain Front Office operating procedures and systems
Assist with stock control and monthly ordering of stationery and guest supplies
Train, induct and support Front Office staff and trainees
Conduct regular team meetings and communicate operational updates
Upsell hotel facilities, wellness offerings and food and beverage outlets
Ensure all emergency procedures and health and safety standards are followed
Report maintenance issues and faulty equipment promptly
Support Duty Manager responsibilities when required
What We’re Looking For
Matric with a relevant hospitality qualification or industry experience
Previous experience in a similar Front Office supervisory role
Strong OPERA system knowledge and experience
Excellent communication and organisational skills
Strong attention to detail and problem-solving ability
Ability to perform well under pressure in a fast-paced hospitality environment
A proactive team player with strong leadership qualities
Professional presentation and guest-focused approach
What We Offer
A professional environment in one of Cape Town’s most spectacular locations
Growth and training opportunities within Village n Life
Staff housing options and access to staff facilities
Competitive package aligned with experience
